Terms of Service.

PAYMENTS

  1. A first payment is not due until the completion of the initial face to face catch up & the “Movement Evaluation” have been provided. Decision by either the client or trainer (myself) to discontinue moving forward will incur the 1 off Session charge of $199.

  2. Payment of selected SESSION PACKAGE must be paid prior to the start of our first session after the Initial Movement Evaluation and or the first session of a new membership purchased.

  3. First payment can be either, the upfront payment of the full pack or the first instalment of the payment plan option selected.

  4. A full refund of all sessions remaining in a session pack purchased will be given to the client based on mine or their choosing to terminate the re occurring training sessions.

  5. 6 month expiry date on all session packs purchased. After a 6 month period of no recurring sessions being booked and therefore provided, any sessions remaining in one’s session pack will be expired & if/when upon returning to training a new session pack purchase will be required before restarting our training sessions. 

  6. If a client wishes to change their session package after purchase (e.g., switching from a 48-session package to a 24-session package), they must pay the difference in cost per session for the sessions already completed to the trainer to cover the adjustment in pricing.

CANCELLATION POLICY

  1. 12 hours prior notice to cancel or reschedule a training session must be given to not incur a deduction of 1 session from the total number of sessions in the selected pack.

  2. Rescheduling over Cancellation - prior to any session needing to be changed, our first aim is to reschedule over canceling sessions. The progress of your results is in the consistency & frequency of our time together. In order to be able to provide & for you to receive the best possible service and continue to track forwards towards our mutual goals, I will always ask first to reschedule in the same week or aim to pick up an extra session the following week.

  3. Last minute cancellations without confirmed reschedule or a NO SHOW will incur a cancellation fee equal to the full cost of your session and a deduction of a session from the pack selected